Strategic directions of Kazakhtelecom JSC in the area of sustainable development:
sustainable development management;
setting of targets for the reduction of GHG and air pollutant emissions in accordance with international standards;
investing in projects for the compensation of greenhouse gas emissions;
waste management;
water resources management;
biodiversity and reclamation.
strengthening of measures for the protection of client data and confidentiality; ensuring the accessibility of telecommunication services for all, including persons with disabilities;
implementation of programmes for ensuring diversity and inclusivity in the workplace;
provision of opportunities for training and career growth;
strengthening the health and safety of employees;
support for local communities through CSR initiatives.
formation of an inclusive and independent composition of the Board of Directors;
development of strict anti-corruption policies and procedures;
dissemination of ethical business conduct and behaviour in the organization;
management, identification and reduction of ESG-related risks.
For the implementation of key ESG initiatives, at the Company a Roadmap on the development of ESG practices of Kazakhtelecom JSC is annually formed and updated. In total during 2025, within the framework of the Roadmap, more than 49 measures aimed at the improvement of corporate governance, the reduction of environmental impact, the development of social responsibility and the enhancement of the transparency of activities were implemented.
-5.12%
Reduction of energy consumption of lighting systems as a result of the use of energy-saving lamps
-1.8%
Reduction of energy consumption of lighting systems as a result of the introduction of motion sensors
-2.09%
Reduction of energy consumption of personal computers as a result of switching PCs to sleep mode and full shutdown
-20%
Reduction of energy consumption as a result of switching copper networks to fibre-optic communication lines
83%
NPS (Net Promoter Score) –Consumer Loyalty Index
59%
SRS Index
90%
Internal user satisfaction (eNPS)
0.07
LTIF
14%
Share of women in the Executive Body
Obtaining ISO 37001 certification
In 2025, Kazakhtelecom JSC successfully passed the first inspection audit of the anti-bribery management system for compliance with the requirements of ST RK ISO 37001-2017, conducted by an accredited conformity assessment body. Based on the results of the audit, the effectiveness of the system was confirmed, and the conformity certificate is valid until 23 December 2027.
Annual assessment of corruption risks in all departments and divisions in which there is a probability of corruption offences arising
Share of structural divisions in respect of which corruption-related risk assessment was conducted –75%
Conducting identification of ESG (climate-related) risks
In 2024, work was conducted on the qualitative and quantitative assessment of climate-related risks and opportunities.
Reduction of employee turnover to 5%
In progress, reduction achieved since 2024
* for 2025, the planned reduction was not achieved. Within the framework of the energy audit, a Plan of corrective measures for 2026 was developed. The achievement of environmental indicators is on the way to the fulfilment of the target values set for 2032.
