In 2025, Kazakhtelecom JSC continued the systemic development of artificial intelligence technologies (hereinafter — AI) as one of the key directions of the digital transformation of the Company and the formation of the national digital infrastructure.
The implementation of initiatives in the area of AI is aimed at the creation of a scalable technological platform, the development of new digital services and the enhancement of the efficiency of internal and external processes through intelligent automation. The Company is forming an ecosystem of artificial intelligence, which includes computing infrastructure, a corporate AI platform and applied solutions for the government sector, business and internal functions.
Within the framework of the systemic development of the direction of artificial intelligence in 2025, a new branch was created in the structure of the Company — the Digital Business Division, acting as a centralized centre for managing the development and implementation of AI solutions. The General Director of the Digital Business Division is a member of the Management Board of Kazakhtelecom JSC.
The creation of the Division made it possible to consolidate the development and scaling of AI solutions, to integrate them into key business processes, to form internal expertise and to reduce the dependence on external suppliers. The subdivision performs the functions of a single centre of competencies in the directions of ML, NLP, Speech AI, Generative AI, MLOps and AI-Security, and also works on the achievement of a measurable business effect through the optimization of operational and capital costs, the personalisation of services, the enhancement of the quality of the client experience and the transparency of management processes.