4.1. Sustainable development management

4.1.5. Contribution to the achievement of sustainable development goals

The Company supports the UN global 2030 Agenda for Sustainable Development and shares the UN Sustainable Development Goals (SDGs).

Kazakhtelecom JSC recognises the significance of all seventeen Sustainable Development Goals and singles out nine key goals that are particularly relevant for the telecommunications sector, the specifics of the Company’s activities and the fulfilment of the Strategic directions of the Company’s growth.

Table 14. Priority Sustainable Development Goals of the UN

Brand of first choice

Make cities and human settlements inclusive, safe, resilient and sustainable

Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss

Strengthening of the means of implementation and revitalisation of the work under the Global Partnership for Sustainable Development

Digital platform

Reduction of inequality within and between countries

Ensure sustainable consumption and production patterns

Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels

Effective organization

Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all

Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation

Table 15. Contribution to the achievement of the Sustainable Development Goals of the UN

Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all

Relevant SDG targets

4.4 By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs and entrepreneurship.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Corporate university, Leadership academy, EX academy, HSE&ESG academy, Service and Sales Academy, Technical Academy, IT Academy, Qazaq&English academy, Financial Academy programmes.
Development of digital and AI competencies of employees, training jointly with UC Berkeley, technical courses on Cisco, C#, machine learning and AI, training of engineering and technical teams on the GPU cluster.
Internships, work placements, master-classes, guest lectures and career-orientation events for students of specialised universities and colleges.
Connection of educational institutions to high-speed internet, development of digital infrastructure of schools, SmartED Seminar 2.0.

Results for 2025

In 2025, 69,606 trainees underwent training, with a total volume of training of 579,415 hours and an average number of training hours per employee of 32.59 hours.
More than 80 employees underwent training in AI and digital transformation jointly with UC Berkeley; 50 ODS employees completed technical courses in digital and AI areas.
470 students of specialised universities and colleges completed work placements and internships at the Company in 2025.
In 2025, the Company connected 524 schools to high-speed internet, while operational divisions additionally connected 156 educational institutions to FOCL.

Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

Relevant SDG targets

8.2 Achieve higher levels of economic productivity through diversification, technological upgrading and innovation, including through a focus on high-value added and labour-intensive sectors.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Al-Farabium GPU cluster, development of computing capacities for AI solutions, provision of GPU resources to B2B and B2G clients.
Development of the Big Data platform, SKAI DATA DWH/ETL/BI, “Data Factory”, OFD Categoriser, TV+ analytical platform.
Digitalization of client processes, Full Digital, TelecomKz mobile application, automation of requests and client scenarios.

Results for 2025

A GPU cluster based on NVIDIA H200 with a performance of 26.8 PFLOPS FP64 and more than 1.5 EFLOPS FP8 was put into operation; the cluster took 103rd place in the TOP-500 ranking.
Data marts, management dashboards and analytical solutions were created for business divisions; the data are used for client segmentation, anti-fraud, targeting, product analytics and monetisation.
The share of clients in 2025 using online services and digital sales channels reached 72.2%, the share of revenue via digital channels –36%.

Relevant SDG targets

8.8 Protect labour rights and promote safe and secure working environments for all workers, including migrant workers, in particular women migrants, and those in precarious employment.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Implementation of the Human Rights Policy, the Equal Opportunities, Inclusivity and Diversity Policy, the Local Community Engagement Policy.
Provision of social support to employees, including measures provided for by the Collective Agreement.
Conclusion of a new Collective Agreement with the Sectoral Trade Union of Informatization and Communications Workers.
“Demeu” employee social support programme.
Well-Being programme and employee well-being monitoring.
Diagnostics of the Company’s policies and procedures in the area of human rights and human rights due diligence under the UNDP project “Sustainable development through the promotion of environmental justice and responsible business practices”.
Improvement of working conditions, communications, social and living conditions and equipment of employees.
Training of employees in labour protection, industrial safety and automation of production safety processes.

Results for 2025

The Company affirms its commitments to the prevention of discrimination, physical and psychological violence in the workplace, forced labour and child labour, human trafficking, and also strives to develop the human rights risk management procedure in accordance with international best practices.
An updated Collective Agreement was signed, which covers 94% of the Company’s employees. In accordance with it, life insurance, medical services, parental leave and pension programmes are provided to employees regardless of the nature of their employment.
On 13 March 2025, the Collective Agreement was signed in a new version, aimed at improving working conditions and strengthening the social protection of the Company’s employees.
In 2025, social support under the “Demeu” programme was provided to more than 1,700 employees in the total amount of more than KZT 330 million.
In 2025, the measures of the Well-Being Roadmap were implemented in full, with the assignment of responsible executors and coverage of more than 2,000 of the Company’s employees.
Based on the results of the diagnostics conducted, it was noted that an extensive set of policies, procedures and mechanisms has been formed in the Company, covering key non-financial risks potentially affecting human rights.
In 2025, the Company implemented a complex of measures to improve communications, social and living conditions, equipment of employees with the necessary resources, professional development, the development of corporate culture and informing about the activities of trade unions and the ombudsman.
In 2025, training sessions and educational programmes on labour protection and industrial safety were conducted.
The main part of the functionality of the “Briefings” module of the comprehensive information system “Automation of production safety processes” was implemented.

Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation

Relevant SDG targets

9.1 Develop quality, reliable, sustainable and resilient infrastructure, including regional and transborder infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Development of FOCL, FTTH, GPON, modernization of the access network, transfer of subscribers from the copper network to optics.
National project “Accessible Internet”, development of communications in rural and border territories.
The “Auyl Online” project.
Development of the backbone network, international channels, DWDM, Alien Wavelength L1 channels.

Results for 2025

The possibility of connection to high-speed internet was provided for 68,438 subscribers in MFBs and 24,245 subscribers of the private sector; 77,598 users were transferred from copper lines to optical networks.
The project covers 2,991 rural population centres with a population of about 1.2 million people, as well as 38 international checkpoints.
By the end of 2027, it is planned to provide more than 1 million residents of rural areas with high-speed internet access; the project covers 2,991 villages, 62 thousand homes, 2,011 schools and 3,029 government institutions.
Transit channels of 12×100 Gbit/s China — Russia, 6×100 Gbit/s at the interface with China Telecom, a 1×100G channel with China Mobile were organized, as well as the L1 channels service up to 100 Gbit/s for government customers.

Relevant SDG targets

9.2 Significantly increase access to information and communications technology and strive to provide universal and affordable access to the Internet in least developed countries.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Development of 5G, Private LTE, digitalization of industry, transport and video surveillance systems.
Construction of communication channels for mobile operators.
Development of data centres, the GPU cluster, the “Data Centre Valley”, construction of a data centre in Kosshy.

Results for 2025

In 2023–2025, 2,612 5G base stations were built; in 2025, 9 private LTE network projects and 1 5G project were implemented for industrial enterprises, transport and video surveillance systems.
Optical transmission was provided to 151 4G LTE base stations and 476 5G base stations for mobile operators Kcell JSC and MTS.
In 2025, equipment for the AI platform was purchased for KZT 16,512.35 million, 50 servers with 400 NVIDIA H200 GPUs were installed, and 6 PB of storage was deployed.

Reduction of inequality within and between countries

Relevant SDG targets

10.3 Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Operation of the “Support for women in the regions” programme aimed at raising the knowledge and competencies of the Company’s female personnel.
Implementation of the Equal Opportunities, Inclusivity and Diversity Policy.
Concessional “Social” tariff plan for persons with special needs.

Results for 2025

14% –share of women on the Management Board.

Ensuring the openness, safety, resilience and environmental sustainability of cities and human settlements

Relevant SDG targets

11.3 By 2030, enhance inclusive and sustainable urbanisation and capacity for participatory, integrated and sustainable human settlement planning and management in all countries.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

“Safe Yard”, “Smart Stop”, “Smart Lift”, smart video tokens, HCBM video monitoring system, digital urban safety services.
“Unified Drone Infrastructure” for government agencies.
Video surveillance system for educational facilities in Akmola Region.

Results for 2025

In 2025, the Company developed AI projects for public safety, monitoring of urban infrastructure, passenger flows, lift equipment and situational control.
In 2025, the Company commenced the implementation of a project which forms a unified technological environment for remote monitoring of territories and facilities; project completion is scheduled for 2030.
At 464 educational facilities, more than 3,300 video cameras were deployed with video streams transmitted to the Police Department Situation Management Centre, of which more than 1,000 cameras were installed at entrance groups.

Ensure sustainable consumption and production patterns

Relevant SDG targets

12.2 By 2030, achieve the sustainable management and efficient use of natural resources.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Formalisation and definition of the Company’s approaches to the sustainable use of resources and waste recycling.

Results for 2025

In 2025, the Company developed and approved the Water Resources Management Programme and the Production and Consumption Waste Management Programme.
In 2025, more than 258 tonnes of obsolete cables were dismantled; under the FTTH project, it is planned to release around 7.7 thousand tonnes of copper cable.
In 2025, 92.6 tonnes of waste were recycled; decommissioned telecommunication equipment and cable scrap are transferred to specialised organizations for storage and recycling.

Relevant SDG targets

12.6 Encourage companies, especially large and transnational companies, to adopt sustainable practices and to integrate sustainability information into their reporting cycle.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Implementation of the Roadmap for the Development of ESG Practices at Kazakhtelecom JSC.
Setting of targets for e-waste, storage batteries, cables and office waste.

Results for 2025

Implementation of 49 measures of the Roadmap for the Development of ESG Practices in 2025.
The Programme establishes target and interim indicators until 2032 for the share of recycled e-waste, the number of items of equipment for reuse and the reduction of the storage period of decommissioned equipment.

Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss

Relevant SDG targets

15.1 Ensure the conservation, restoration and sustainable use of terrestrial and inland freshwater ecosystems and their services, in particular forests, wetlands, mountains and drylands, in line with obligations under international agreements.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Conduct of land reclamation measures following network construction.
Conduct of measures in accordance with the Biodiversity and Land Resources Management Guidelines.
Participation in the nationwide environmental campaign Taza Qazaqstan.

Results for 2025

In 2023–2024, the assessment and monitoring of the impact of Kazakhtelecom JSC’s activities on biodiversity, land and water resources, atmospheric air, and physical impact in the locations of presence was carried out.
As part of Taza Qazaqstan, environmental events were held in Astana and Almaty, a children’s drawing competition, an eco-fair, a competition of installations from secondary materials; 75 thousand trees were planted together with school pupils.

Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels

Relevant SDG targets

16.5 Substantially reduce corruption and bribery in all their forms.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Implementation of the Anti-corruption Policy.
Regular conduct of anti-corruption training for employees at the Company.
Conducting an internal analysis of corruption risks.

Results for 2025

In 2025, no confirmed cases of corruption and bribery at Kazakhtelecom JSC and its subsidiary JSC were recorded.
In 2025, 13,651 employees, or 75%, as well as 5,730 business partners were informed.
All new employees take a mandatory introductory online course; in 2025, training of management was conducted on corporate governance, compliance and AI technologies.

Strengthening of the means of implementation and revitalisation of the work under the Global Partnership for Sustainable Development

Relevant SDG targets

17.16 Enhance the global partnership for sustainable development, complemented by multi-stakeholder partnerships that mobilise and share knowledge, expertise, technology and financial resources, to support the achievement of the sustainable development goals in all countries, in particular developing countries.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Engagement with legislative and executive authorities, civil society institutions, local communities and business communities.
Participation in international and national associations.
Membership in working groups, specialised committees of government structures and in associations.

Results for 2025

Participation in the international award ceremonies “Global Connectivity”, “Best Network Partner” and “CC-GlobalAwards 2025”.
In September 2025, Kazakhtelecom JSC participated in the international events of the UN Global Compact held as part of the 80th session of the UN General Assembly in New York.
The business programme from 22 to 26 September at the UN Global Compact Hub venue was dedicated to sustainable development issues and the exchange of best practices in responsible business conduct.
On 22 September, as part of the “SDG Innovation Powerhouse: Catalyzing System Change” session, the Chairman of the Management Board of Kazakhtelecom JSC, Bagdat Mussin, was a speaker at a high-level panel discussion.
The Company’s participation in the events contributed to the development of international cooperation and the promotion of the principles of sustainable and responsible business conduct.

Relevant SDG targets

17.17 Encourage and promote effective public, public–private and civil society partnerships, building on the experience and resourcing strategies of partnerships.

Projects, initiatives and measures implemented by Kazakhtelecom JSC

Investment agreement with the MDDIAI for the “Accessible Internet” project.
Joint work with the Ministry of Education, digitalization departments, government bodies and akimats on educational and social infrastructure.

Results for 2025

In 2025, an investment agreement was signed on the connection of more than 2,991 rural population centres to high-speed internet.
SmartED Seminar 2.0 was held; projects for the connection of schools, video surveillance in educational institutions and the development of digital infrastructure in the regions were implemented.